After sales product tracking
After sales product tracking

Description
Allows you to track product after it has been shipped to the customer.
This extension allows use of a “Product tracking” card where details of a shipped product can be viewed and edited. If a product has serial number specified, the product tracking card will be created automatically.
Benefits
- Central register of shipped product that can be edited for current location.
- View “as-built” product structure and store warranty information
- Can integrate with service work orders to keep a full record of after-sales service.
- Mark a product’s history with notes using the memo extension. Useful for keeping a complete history of activities related to the product after it has been shipped to the customer.
- Extend the functionality by adding custom fields to the data.
Getting Started
- Check you have the serial numbers and lot tracking extension licensed.
- License this extension from the licensing wizard in the Admin main menu.
- New product tracking data will be created when product is produced or shipped
- Access the product tracking card from the Sales menu
- Contact support if you wish to make a bulk update of date, for instance to install a list of tracked products from a previous system.